Please go through our frequently asked questions below to see if your query has been answered before. If you do not find your question here feel free to call or email us with your concerns.

1. What are your working hours?

We operate between 7am and 7pm, from Monday to Friday.

2. Do you serve clients that are not within the Bay Area?

That will depend on your exact location as well as our availability. But we do serve clients that are around or close to the Bay Area. Please contact us so that we can get all the information we need and give you a direct answer.

3. How much does your mold inspection service cost?

Our costs depend on the size of your property as well as the extent of the infestation. Our rates start at $200 and extend upwards depending on the above factors. Tell us what property you need inspected and we’ll give you a quote.

4. Can you offer discounts if I have multiple properties that need testing and inspection?

We might be able to do that. Give us a call and tell us what the scope of work is and we’ll discuss it.

5. How long does a mold inspection service take?

Our mold inspection duration depends on the size of the property being inspected as well as the extent of the infestation. The bigger the property and the more extensive the infestation the longer the inspection takes. On average an inspection takes between 30 minutes to an hour.

6. Do you offer emergency services?

We can try to get to your property as quickly as possible. However, we do not operate beyond our stipulated hours. So we cannot visit your site during after-hours or on a Sunday.

7. Do I need to book my mold inspection service in advance?

Yes, we advise all our clients to do so. This allows us to settle on a period where both you and our team are available to be at the site. If you have no appointment and have an emergency on your hands then just give us a call and we’ll see if there’s anything we can do to help.

8. Do I need a mold inspection service if I have already identified mold on my property?

Using a professional mold inspection company helps in cases of disputes or when buying a property because you can show a mold inspection certificate as proof that the property has or does not have mold in it.It’s also safer to have professional do it because that way you can be assured that they will identify if the mold present, including mold spores in the air.

9. Do I have to treat the mold in my house immediately it develops?

Due to the health risks, structural damage risks, and cost of repairs you should treat mold as soon as it is detected. The longer you wait the more these risks and costs increase. If the property in question is being occupied by tenants, for example, you could face legal action if you do not seek mold remediation immediately.

10. Is mold harmful to me if I don’t have any allergies at all?

Yes, mold can be harmful to you even if you do not suffer from allergies and experience no reactions. Prolonged exposure has been shown to cause respiratory problems, asthmatic reactions, and acute allergic reactions.

11. The mold in my property has appeared again even after it was remediated. What could be the problem?

Chances are that the mold was treated but the cause of the mold was not dealt with. Mold is caused by moisture and humidity. You may have issues such as high humidity, leaking pipes, water condensation or poor air circulation causing the mold to regrow. These causes must be dealt with for the mold growth to be stopped.

12. Is it wise to purchase a property that has a mold infestation?

If you understand the full extent of the infestation as well as the work needed to remediate it, then yes. If not then we advise you to talk to a mold remediation expert, as well as a building contractor, so that you can fully understand the costs and risks associated the particular infestation.

13. Do I need to be present during the mold inspection process?

Yes, you are needed to provide access to the property, to explain the mold concerns in the property, and to see to it that the inspection has been carried out satisfactorily throughout all the areas of concern. If you cannot be present simply have someone there in your place, someone you trust.

14. How can I tell that a mold inspection process on my property has been carried out satisfactorily?

The inspection has been carried out well if the mold inspectors are licensed, well experienced, and have checked all the areas of concern throughout the house without skipping/downplaying certain sections. The inspectors should also have the necessary professional tools to check for moisture, humidity, and mold.

15. Can my insurance pay for the mold inspection/testing service?

If you are covered for these services under your current property insurance agreement, then yes. Please check with your home insurer.

16. How often should I seek mold inspection and testing services if I want my house to be mold-free?

Annual testing/inspections are more than enough, unless you’ve had leaks in your house or have other reasons to suspect mold infestation. However, note that every property has some amount of mold in them because there are mold spores in the air. So it’s almost impossible to be 100% mold safe.

17. Do you offer mold remediation services?

No, we do not. We only offer mold inspection services, mold testing, and indoor air testing services. We are an independent mold inspection and testing only. We are not a remediation company, so we don’t profit from finding mold.